Insights
Notes on running a managed service business.
Short pieces on operations, ownership and the gaps between your systems. Written the way we write a charter: plainly, and with the uncomfortable part first.
9 October 2026
Build or buy: when custom software beats another tool for an MSP
Most MSP gaps sit between the PSA, the RMM and billing. How to tell when another off-the-shelf tool will close one, and when a small custom build is cheaper.
Start small
Three weeks, then you decide.
Book the diagnostic and you get the charter, the OML baseline and the ranked gap list. If the answer is that you are already fine, we will write that down instead.